The idea in practice

The value of proactive help is the relevance of the interruption. A clear trigger, meaningful change and suitable channel are more useful than a stream of updates saying nothing has changed.

Try the distinction on a real task

This is an illustrative request, not a customer result or a promise that every connected service supports every step.

Notify me only when this page shows an opening matching these conditions.

How to apply it

  • Define the observation
  • Set the notification rule
  • Review whether the first alert was useful

What to check

Check that the alert describes new source evidence.

A mistake to avoid

Do not call repeated status messages proactive assistance if they add no decision value.

Using Bris for this work

Bris supports background work, reminders and requested public-web watches. Define the outcome, timing and notification conditions together. Ask for the status when needed and revise or cancel the task if circumstances change. A progress message is not a completed result.